What are the responsibilities and job description for the Technical Support Representative position at FFSS- FUJIFILM Sonosite?
Position Overview
We are seeking a detail-oriented team player who has a strong desire to help others and who can excel in a fast-paced work environment. As a Technical Support Representative, you will be responsible for answering incoming customer support calls and emails, troubleshooting ultrasound systems and accessories, processing Service orders, setting up shipments and returns of equipment, as well as other related customer service and technical support related tasks and needs.
Company Overview
FUJIFILM Sonosite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound, and an industry leader in ultra-high frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by a global distribution network in over 100 countries. Sonosite’s portable, compact systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care. For more information, please visit
www.sonosite.com
FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY / USD). For more information, please visit :
www.fujifilmholdings.com
For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030,
click here
Job Description
Essential Job Functions :
- Identifies and handles customer inquiries, resolves customer equipment issues and maintains customer satisfaction
- Provides customer focused support for technical issues and equipment complaints
- Answer customer phone calls and emails for support requests
- Provide / Coordinate the repair of returned equipment
- Troubleshoot and isolate software or hardware faults to the PCBA level
- Create Service Requests documenting customer complaints and inquiries into company CRM following company guidelines and processes
Competencies and Qualifications :
Knowledge and Experience :
Salary and Benefits :
FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at
www.Sonosite.com / about / careers
To all agencies : Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms / employment agencies to any employee at FUJIFILM via-email, the internet or in any form and / or method will be deemed the sole property of FUJIFILM, unless such search firms / employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
LI-MW
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (
ffss-hr@fujifilm.com
425) 951-1200
Salary : $26
