What are the responsibilities and job description for the General Spa Manager position at FGG Spa, LLC?
Hand & Stone Massage and Facial Spa is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, has proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has a passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GMs set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
As a General Manager, you will :
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients, and managing membership sales
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Communicate with Service Provider team and maximize appointment book
- Find opportunities for grassroots marketing and local community connections
- Perform administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
- Proven passion for communicating with people
- Capability to work flexible hours including nights, weekends, and holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency; knowledge of retail / appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
Role Requirements :
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