Dispute Resolution Specialist

The objective of this position is to ensure FHC is compliant with all federal and state regulations related to consumer credit reporting, including investigations on consumer credit disputes, both direct and indirect, in a timely and accurate fashion. The role requires a detail-oriented individual with excellent communication skills, as well as a deep understanding of compliance regulations and industry best practices.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Develop and maintain policies and procedures for investigating and responding to direct and indirect FCRA Consumer Credit Disputes.
• Coordinate research and response to credit disputes.
• Obtain from clients and examine information and documents to support dispute resolution.
• Communicate with customers, clients, and credit bureaus to resolve disputes and provide updates.
• Document and maintain accurate records of investigations and dispute resolutions.
• Stay up to date with industry regulations and best practices related to credit dispute resolution.
• In coordination with HR and Training, periodically review employee training materials and make recommendations as warranted.
• Develop and execute monitoring and testing plans to:
  • Ensure policies and procedures are being followed.
  • Assess the accuracy and integrity of FHC’s credit reporting.
  • Ensure employee training is being delivered in a timely manner.
• Support other Quality Assurance and Compliance functions as needed.