What are the responsibilities and job description for the BUSINESS DATA ANALYST position at FH Cann & Associates?
Business Analyst Role : The business analyst for collections and call center will be responsible for analyzing, providing recommendations for improvement on the efficiency and effectiveness of FHCs collection and call center operations. This role will work closely with stakeholders across multiple departments to provide actionable insights, improve data driven decision making, optimizing Key Performance Indicators to enhance both operational efficiency, client satisfaction and customer experience.Essential FunctionsPerform daily function on Excel, CRM systems FHC leverages in each division, and additional resources to monitor, compile, analyze, and maintain data.Generate standard or custom reports summarizing operation oversight, financial analysis, key performance indicator data for review by operation executives and directors.Create and maintain dashboards for key metrics for each respective division, including summarized overviews for those metrics.Synthesize current business intelligence or trend data to support recommendations for actionIdentify and analyze industry or geographic trends with business strategy implicationsCreate business intelligence tools, excel models, including design of related databases, spreadsheets, or outputs.Provide ad-hoc reporting and insights for management and other stake holdersProvide feedback on data trends and collaborate with executive member and teams to understand workflows and identify weaknessesProvide recommendations in technology to capture data in a seamless approachCompetencies and SkillsProficient in data analysis for reporting tools such as (Excel, SQL, Power BI, Tableau,Certifications in Microsoft Excel (Certified), Microsoft Data Analysis (Certified), an Advance Excel Formulas and Functions Proficient in mathematics and quantitative analysisExcellent communication skills and interpersonal skillsCritical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Active Learning Understanding the implications of new information for both current and
