Compliance and Quality Assurance Analyst

Perform daily audits on consumer interactions. Assist with maintaining and documenting customer service performance. Provide feedback to management regarding customer service representative audits. Ensure adherence to company policies and procedures. Ensure compliance with state and federal regulations. Responsible for understanding and adhering to FHCs Information Security Policy and Procedures. Position Requirements Competencies Organizational skills Communication skills MS Office knowledge Multi- tasking Independent Task oriented Detail oriented Work Environment Office role Working from Home Requirements High speed internet Secure, private environment with dedicated workspace Physical / Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work. Required Education and Experience Highschool Diploma or equivalent Experience with MS Office Degree or Veterans preferred but not required Ability to work on multiple systems simultaneously as well as utilizing different tools. Preferred knowledge of NICE Engage, PAS, NSLDS (federal contract only) Familiar with Student Aid.gov (federal contract only) Work Authorization / Security Clearance Requirements Will be required to pass Federal background screening and / or state level criminal background screening. Must not currently be in default on student loans Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA. Full-Time / Part-Time -unspecified- EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.