Desktop Support Technician

Description

Summary

The Desktop Support position provides technical assistance for onsite employees as well as a remote workforce in supporting a Windows 10 environment. Responsibilities include, but are not limited to hardwaresoftware installation, image creation and deployment, troubleshooting of desktop and laptop computers, account creations and maintenance as well as some networking. The candidate must be reliable and friendly and be able to work collaboratively in a team environment. Candidate must also have 3 years of experience working in a technical support role.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide technical support and troubleshooting for desktop hardware and software issues both in person and over the phone.
• Install, configure, and maintain desktop operating systems and applications for employees.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Set up and configure user accounts and permissions.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Image new computer hardware in preparation for deployment to end-user, install and update computer software.
• Support key (Artiva) application which is our CRM.
• Collaborate and escalate within the IT team to determine and resolve problems in a timely manner.
• Manage helpdesk ticketing system, provide regular updates to users. Manage requests to meet business SLA's

Position Requirements

Competencies

Work Environment

Working from home Requirements :

This role might support occasional remote work

Physical / mental demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Required Education and Experience

Security Clearance Requirements

This job description provides the basic requirements for this role and may include additional functions not listed.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

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Full-Time / Part-Time

Full-Time

EOE Statement

F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

Division

Corporate

Exempt / Non-Exempt

Non-Exempt

Location

Exeter

Category

Information Technology

Shift

Various Shifts

Position

Desktop Support Technician

Req Number

INF-25-00001

Open Date

1 / 20 / 2025

This position is currently accepting applications.