What are the responsibilities and job description for the Financial Service Collection Specialist position at FH Cann & Associates?

Description

Summary

FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Establish contact with borrowers to discuss delinquencies and offer available solutions
Locate / skip-trace borrowers using state of the art skip-tracing tools combined with internet access
Record accurate and detailed notes, update account status and borrowers' information
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
Adhere to consumer protection laws and FHC's standard practices and policies.

Position Requirements

Competencies

Must possess excellent verbal negotiation, customer service and communication skills

Well organized, results driven, and able to work in a high volume and fast-paced office environment

Ability to resolve challenging situations calmly and professionally

Excellent time management

Applicants may be required to pass a background check.

Ability to work required full time schedule; 3 shifts 8am-4 : 30pm and 2 shifts 11 : 30am-8pm per week.

Attendance and punctuality are a must. Reliable transportation is required.

Work environment

In-Office / Call Center

Working from Home Requirements :

Role does not support remote work

Physical / Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Preferred Education and Experience

Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat

High school diploma or equivalent

Experience in Debt Collection, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required

Security Clearance Requirements

May be required to pass Federal background screening and / or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need an accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

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Full-Time / Part-Time

Full-Time

EOE Statement

F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

Division

Corporate

Exempt / Non-Exempt

Non-Exempt

Location

North Andover

Financial Service Collection Specialist

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