What are the responsibilities and job description for the Customer Service/ Admin Representative position at FH Packaging?
About us
FH Packaging is a factory direct packaging company specializing in the supplement, aromatherapy, cosmetics, and beard oil industry. With a focus on quality, innovation, and exceptional service, we deliver customized packaging solutions to meet the unique needs of our clients. As we continue to expand our operations, we are searching for a dynamic Inside Sales Representative to join our team. If you are experienced, reliable, and passionate about driving sales success, we invite you to explore this exciting opportunity with us.
Our work environment includes:
- Modern office setting
- Growth opportunities
Responsibilities:
A. Customer Service:
- Deliver high-quality technical support to customers via incoming calls, email requests, and Virtual Chat, and social media chats ensuring prompt resolution of inquiries and issues.
- Cultivate strong, long-lasting relationships with both new and existing clients in the Packaging industry, acting as a trusted advisor and resource for their needs.
- Collaborate closely with the sales team to understand customer requirements and provide valuable insights for creating tailored solutions.
- Effectively manage and nurture inbound accounts, employing proactive account management techniques to address customer needs and foster loyalty.
- Utilize HubSpot or other CRM systems to meticulously track customer interactions, ensuring accurate and up-to-date records for effective follow-up and relationship management.
B. Administrative support
- Provide administrative support to various departments, including Operations, as needed.
- Specific examples of administrative tasks could include:
1. Processing customer orders and returns
2. Maintaining accurate customer data in the CRM system
3. Generating reports and data analysis for customer service performance
4. Assisting with onboarding new customers
5. Managing and prioritizing internal communication and workflows (especially relevant if supporting Operations)
6. Assist to maintain order status on Open Orders reflected in Fishbowl Inventory management Software
Qualifications:
- Proficiency in both English and Spanish is essential for clear and empathetic communication with clients.
- Demonstrated experience in sales and a strong background in customer service/relationship management, prioritizing customer satisfaction above all else.
- Proven sales skills with a history of meeting or exceeding sales targets, coupled with a passion for delivering exceptional customer experiences.
- Ability to comprehend and articulate complex technical products or solutions in a manner that is easily understood by customers of varying technical backgrounds.
- Exceptional communication and interpersonal skills, enabling the establishment of genuine connections and rapport with clients.
- Self-motivated and resilient, thriving in a fast-paced, competitive environment where customer success is paramount.
Note: Experience in technology sales or account management is highly desirable.
We offer competitive compensation packages, including base salary plus commission, as well as benefits such as health insurance, retirement plans, and professional development opportunities. If you are a driven individual with a dedication to providing outstanding customer support and fostering strong client relationships in the packaging industry, we encourage you to apply!
Job Type: Full-time
Pay: $39,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $39,000 - $50,000
