Hospitality Associate/Guest Relations

Black Walnut Inn & Vineyard is a serene nine-room villa offering luxe accommodations and spectacular views of Oregon’s famed Willamette Valley. We are a small group of hospitality professionals delivering exceptional experiences to discerning guests. In 2020, we were voted one of the 10 Best Wine Country Hotels in the USA Today Reader’s Choice travel awards for the second consecutive year.
We are looking for a highly motivated, experienced, and professional candidate for our Front Desk Receptionist position. You will serve as our guests’ first point of contact and manage all aspects of their accommodation.

Essential Duties Include:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments
• Additional duties as assigned

The ideal candidate will:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Physical Requirements:

• Prolonged periods of sitting at a desk.
• The physical demands include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
• Must be able to lift up to 40 pounds at times.

Note: The responsibilities associated with this job could change from time to time in accordance with Black Walnut Inn & Vineyard's business needs. As a team player, you may be required to perform additional and/or different responsibilities from those set forth above.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.