Associate Communications & Design Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Ready to take the next step in your career journey?

The Associate Communications & Design Specialist will play a key role in shaping company-wide communication strategies by creating, testing, and delivering engaging internal messages. This individual will develop visually compelling content to ensure clear and effective communication across various platforms. They will also support the company’s internal social media initiatives, reinforcing company culture, engagement, and messaging.

SUCCESS FACTORS:

We will know the Associate Communications & Design Specialist is successful when:

• High-quality, on-brand content is consistently produced, even under tight deadlines, maintaining accuracy and visual appeal.
• Internal communication engagement shows measurable improvement, even incrementally, through increased read rates, interactions, or feedback.
• Data-driven content refinement is ongoing, with regular tweaks and improvements based on insights and performance metrics.
• Standardized processes are being implemented and optimized, streamlining content creation, approval, and distribution for greater efficiency.
  
  

BEHAVIORAL CHARACTERISTICS:

• Demonstrates a good attitude and is a team player in creating a positive work environment.
• Self-motivated and self-directed, able to work effectively both independently and as a team member.
• Attention to detail and ability to follow directions.
• Must be able to manage multiple tasks against competing priorities.
• Interact respectfully and courteously with associates, co-workers, management, customers, and vendors.
• High interest in professional success and career.
  
  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Content Creation & Design:

• Develop visually appealing internal communications and graphics using existing tools and platforms.
• Design digital and print materials such as emails, newsletters, infographics, and internal branding assets.
• Ensure all content aligns with company brand guidelines and voice.
  
  

Communication Execution & Strategy:

• Draft, test, and distribute internal communications under tight deadlines, including turnarounds of less than 24 hours, while maintaining high standards of quality and effectiveness.
• Assist in developing messaging for key initiatives, associate programs, and company-wide updates.
• Manage the internal communications calendar to ensure timely delivery of important updates while balancing ongoing projects and prioritizing urgent messaging.
• Track and analyze communication effectiveness by gathering data on read rates, engagement metrics, and other key performance indicators. Provide reports and insights to leadership to inform future strategies and improvements.
  
  

Social Media & Engagement:

• Support the launch and management of social media initiatives to enhance associate engagement.
• Work closely with leadership to create content that fosters connection, recognition, and company culture.
• Create, schedule, and manage content for social media platforms, ensuring alignment with brand guidelines and messaging.
• Develop visually compelling graphics, videos, and written content to drive engagement.
• Monitor associate interactions, respond to inquiries, and collaborate with stakeholders to keep internal social channels active and relevant.
• Analyze performance metrics to assess engagement levels and recommend improvements for content strategy.
• Stay informed on best practices and trends in social media and associate engagement to suggest innovative approaches.
  
  

Collaboration & Process Improvement:

• Work cross-functionally with HR, Operations, and other departments to support communication needs.
• Identify and implement enhancements in internal communication strategies.
• Gather associate feedback to assess the effectiveness of internal communication efforts.
• Regularly review existing communication templates and make necessary adjustments to improve clarity, engagement, and effectiveness.
• Develop clear and effective training materials to support the team.
• Train team members on best practices for using internal communication systems efficiently.
• This job profile is not a comprehensive list of tasks or activities, duties or responsibilities required of the associate. Duties, responsibilities and activities may change at any time at the discretion of management.
  
  

PHYSICAL REQUIREMENTS:

• Hybrid role with a mix of remote and in-office collaboration.
• Requires sitting for extended periods and working with standard office equipment.
• Use of standard office equipment in typical office environment/conditions.
• Ability to use close and distance vision to focus on the computer screen.
  
  

QUALIFICATIONS:

Education:

• We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not a requirement for success in this role.
  
  

Experience:

• Background in internal communications, employee engagement, or marketing.
• Experience in video editing or motion graphics is a plus.
  
  

Knowledge/Skills:

• Proven experience in graphic design, digital marketing, or communications.
• Experience creating communications for a diverse workforce, including frontline associates, is a plus.
• Strong proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.).
• Proficiency in text and email-based communication tools, such as Mailchimp.
• Excellent writing, editing, and proofreading skills with an eye for detail.
• Ability to take an idea and transform it into visually engaging content.
• Strong time management skills and ability to meet deadlines in a fast-paced environment.
• Self-motivated with a creative mindset and ability to work independently.
• Experience with social media content creation is a plus.
  
  

Additional Location:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!