What are the responsibilities and job description for the Desktop Administrator position at FHI?
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Ready to take the next step in your career journey?
The Desktop Administrator prepares and develops high-quality and highly functional end-user devices. Prepares, tests, and deploys end-user hardware and software. Maintains, upgrades, and administers organizational software, hardware, and peripherals.Ensures that the day-to-day infrastructure runs smoothly and efficiently.Provides the organization with high levels of customer service.
Job Description
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for the job. Duties, responsibilities, and/or activities may change at any time with or without notice.
FHI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Location:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Ready to take the next step in your career journey?
The Desktop Administrator prepares and develops high-quality and highly functional end-user devices. Prepares, tests, and deploys end-user hardware and software. Maintains, upgrades, and administers organizational software, hardware, and peripherals.Ensures that the day-to-day infrastructure runs smoothly and efficiently.Provides the organization with high levels of customer service.
Job Description
- Demonstrates strong troubleshooting skills to identify and resolve complex issues with Windows 10/11 in an Enterprise Active Directory environment
- Administers user and workstation accounts in various systems, including Active Directory, Office365, HCM, Okta, Kronos, and Azure AD
- Installs, maintains, and supports PC infrastructure, including hardware and software
- Assists customers with hardware and software problems and requests
- Creates and maintains all incidents and requests in the ticketing system
- Responsible for organizing IT hardware, software, and other IT-related equipment in the Asset Management system
- Manages inventory and track supply needs for IT equipment
- Installs, maintains and supports end-user policies, hardware, and third-party applications through Azure Intune
- Organizes and maintains the MDM environment
- Develops expertise to train non-technical staff on new technologies
- Ability to conduct and direct research on IT issues
- Effectively documents all processes and updates current technical articles
- Strong Technical knowledge and experience in Windows 10 and Windows 11, Microsoft Professional Suite, O365 services such as Entra, Intune, and Auto Pilot
- Experience with Active Directory, group policies, and end-user account management in a hybrid environment.
- Experience with remote desktop and support tools
- ITSM/Ticketing System experience – FreshService preferred
- PowerShell Scripting automation knowledge is preferred
- Chromebook MDM deployment and maintenance preferred
- Knowledge of IT Security concepts and practice related to applications, laptops, and desktops
- Basic knowledge of Cloud hosting, computing, and storage solutions (AWS, Azure, etc.)
- Familiarity with networking concepts
- 2-5 years of professional IT experience
- BS in Computer Science or Equivalent preferred
- Entry-level IT Certification (A , Net , Sec , etc.)
- Excellent Communication and interpersonal skills – both verbal and written
- Ability to work independently and manage multiple tasks and projects
- Strong customer service focus and problem-solving skills
- Ability to be proactive by staying current with new technologies
- Required to sit for long periods of time with limited physical exertion. Use of standard office equipment in typical office environments/conditions.
- Ability to use close and distance vision to focus on the computer screen for most of the workday.
- Ability to bend, lift, twist, pull and push boxes and/or equipment to handle and set up computer hardware, servers, etc.
- This is a full-time position with a normal work week of Monday through Friday 8:00 a.m. through 5:00 p.m., with some flexibility allowed based on department needs and management approval.
- This is an exempt-level position that requires the ability to work varied hours to accommodate operational needs and the use of independent judgment and discretion in decision-making consistent with FHI’s Purpose, Vision, and Values.
- Minimal travel 10%
- Ability to be on call when needed
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for the job. Duties, responsibilities, and/or activities may change at any time with or without notice.
FHI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Location:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
