Director of Operations

As the Direct of Operations, you will be responsible to assist the SVP of Call Center Operations to lead and oversee the strategic and operational performance of our call centers. The ideal candidate will be responsible for managing day-to-day call center operations, driving performance KPI metrics, strategic planning, project management, process improvement, financial management to drive efficiency and business growth. The role requires revamping and tracking compensation changes across all call centers and assist with standardization efforts. The position requires the ideal candidate to have strong leadership skills, a data-driven mindset, analytical skills, exceptional communication and the ability to align operations with company goals.

What You’ll Do

• Oversee budgeting, forecasting, and financial planning for call center operations.
• Monitor the financial performance of each call center division and adjust the strategies as needed.
• Identify inefficiencies and implement process improvements.
• Work alongside SVP to develop standard operating procedures (SOPs)
• Work to discover ways utilize technology and automation to enhance productivity.
• Develop and implement operational strategies that support company goals.
• Align operations with short/long-term business objectives.
• Assist in building our strategic plan for updated technology sources.
  
  

What We’re Looking For

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field (required).
• Proven track record in optimizing business processes, managing teams, and driving efficiency.
• Experience in managing budgets, financial planning, and cost reduction strategies.
• Expertise in business operations, process improvement, and workflow optimization.
• Strong analytical skills to identify inefficiencies and implement solutions.
• Ability to work cross-functionally with departments like Finance, HR, Sales, and IT.
• Ability to make high-level decisions based on data insights and operational metrics.
• Ability to lead and influence a team.
• Excellent verbal and written communication skills.
  
  

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com

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