Demo

Branch Manager

Fiber Mortgage LLC Recruiting
Ford, FL Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/25/2025

Job Description

Job Description

Description : Job Summary

The Branch Manager is responsible for overseeing the day-to-day operations, profitability, and performance of a branch focused on residential mortgage lending. This role involves leading a team of loan officers and support staff, ensuring regulatory compliance, and driving branch sales to meet established goals. The Branch Manager ensures that customer needs are met with professionalism and that all lending practices adhere to industry standards and internal policies. The role also involves building strong relationships with customers, real estate agents, and community partners to promote business growth.

Requirements :

Key Responsibilities :

1. Branch Leadership and Team Management :

  • Oversee the recruitment, training, and performance of loan officers and support staff.
  • Provide guidance, coaching, and performance feedback to team members to ensure achievement of branch sales targets.
  • Foster a positive and productive work environment that encourages teamwork, accountability, and growth
  • Sales and Business Development :
  • Develop and implement strategies to achieve branch sales goals for mortgage products.
  • Build and maintain relationships with referral partners, such as real estate agents, builders, and financial advisors, to increase mortgage business.
  • Promote the branch's services through local community involvement, networking, and marketing efforts.

2. Customer Service :

  • Ensure an excellent customer experience by overseeing the loan process from origination to closing.
  • Resolve customer issues and provide expert advice on mortgage products, terms, and rates.
  • Respond to inquiries in a timely manner and ensure customer satisfaction is maintained.
  • 3. Regulatory Compliance and Risk Management :

  • Ensure that all mortgage lending activities are conducted in compliance with state and federal regulations (e.g., TILA, RESPA, TRID).
  • Maintain up-to-date knowledge of regulatory changes and implement necessary adjustments in branch operations.
  • Oversee quality control processes to ensure accurate and ethical lending practices.
  • 4. Operational Efficiency :

  • Manage branch performance by monitoring pipeline reports, closing ratios, and production metrics.
  • Ensure that loan documentation is complete, accurate, and submitted on time.
  • Optimize branch operations to improve efficiency while maintaining a high standard of service.
  • 5. Financial Management :

  • Monitor and manage the branch's financial performance, including profitability, expense control, and productivity.
  • Set and monitor branch goals related to loan volume, revenue, and profitability.
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