Senior Processor

Description

Simply put, our processor's job is to ensure every borrower has a better-than-expected mortgage experience. Sounds simple, right? It is! Our company value boils down to how much you care: if you have a true customer service mindset, this is easy!??

• You do the things today that could wait until tomorrow.?
• You listen to the needs of your customers & serve as their guide.
• You are compassionate, understanding and attentive.??
• In other words, you simply care.
  
  

What You'll Be Doing

• Provide outstanding customer service by effectively communicating / collaborating with all internal / external customers including loan officers, buyers, sellers, title companies, builders and agents.
• Obtain and review necessary loan documentation; submit complete packages to underwriting for loan approval.
• Research applicant credit status and current financial position.
• Prepare and maintain all paperwork for existing and new loans, including loan disclosures.
• Submit files to the designated Underwriter for loan approval.
• Monitor / ensure closing dates and company deadlines are met.
• Comply with all policies, standards and regulations applicable to the company and the mortgage industry.?
• Distribute and exchange information with other team members, follow up with customers, and refer customers to appropriate personnel.
• Maintain a timely and compliant pipeline of loans throughout the process.
  
  

Requirements

What you must bring:

• A customer service, resourceful mindset
• 2 years of loan processing experience with conventional and government (FHA/VA) loans
• Top notch customer service skills with an emphasis on relationship building
• Strong organizational and communication skills