Service Delivery Project Manager - Strategic Projects

Position Overview

Highly organized Project Manager that oversees and manages large fiber expansions, strategic projects, and hyperscale customer projects. The role focuses on ensuring day-to-day operational updates, maintaining clear and consistent communication with customers, and effectively utilizing project management tools such as SiteTracker and other customer-required platforms. The Project Manager will play a critical role in identifying project risks , ensuring compliance with regulations, managing project planning, maintaining visibility of budget adherence , and escalating concerns to management to ensure project success.

Key Responsibilities

• Project Planning : For applicable large projects, work with sales to identify requirements and costs. Develop detailed project plans, including timelines, resource allocation, and milestones, to ensure successful project execution.
• Operational Management : Manage and oversee day-to-day project updates from all operational teams involved in strategic projects, large fiber expansions and hyperscale customer projects.
• Customer Communication : Act as the primary point of contact for customers, building strong relationships and ensuring customer satisfaction throughout the project lifecycle. Maintain regular communication and provide timely updates and addressing any concerns or inquiries.
• Project Management Tools : Utilize and update project management tools, including SiteTracker and customer-required platforms, to ensure accurate and up-to-date project information.
• Status Reporting and Documentation : Provide detailed and regular status reports to management and customers, highlighting project progress, risks, budget adherence, and any necessary actions. Ensure that all project documentation is complete, accurate, and accessible to relevant stakeholders
• Risk Identification & Management : Identify and escalate project risks to management, ensuring timely intervention and resolution
• Regulatory Compliance : Ensure all projects comply with industry regulations and standards, maintaining thorough documentation and reporting as required
• Budget Oversight : Monitor project budgets, providing visibility to any potential overspends or financial risks, and work with management to address budget-related issues
• Progress Tracking : Coordinate and track the progress of multiple projects simultaneously, ensuring all aspects of the project are aligned with customer expectations and timelines
• Internal Collaboration : Collaborate closely with internal teams to ensure that all project milestones are met and that any potential delays or issues are communicated and addressed promptly
  
  

Qualifications

• Bachelor’s degree in Business Administration , Project Management, Telecommunications, or a related field
• 5 years of experience in project management, specifically within the telecommunications industry
• Proven experience managing large fiber expansion projects, strategic projects, and/or hyperscale customer projects
• Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously
• Strong communication skills, both written and verbal, with the ability to effectively interact with customers and internal teams
• Proficiency in project management tools such as SiteTracker , as well as customer specific platforms
• Ability to identify project risks and escalate them appropriately to ensure successful project delivery
• Strong attention to detail and a proactive approach to problem solving
• Ability to work independently and take ownership of project outcomes
• PMP certification is a plus