Bilingual Contact Center Specialist

Bilingual Contact Center Specialist (Spanish)

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.

Fibre Federal Credit Union is seeking a Bilingual Contact Center Specialist (Spanish) for our Longview, WA location.

Wage Range: $20.29 - $31.70
* The range above allows our employees room for growth through annual merit and other pay increases. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based, and targets vary by role.

BENEFITS

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• 6% 401(k) Plan Contribution
• 10 paid holidays

• Opportunities for growth within the company

PRIMARY FUNCTION

Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.

Process phone transaction requests to include, but not limited to transfers, loan payments, issuing cashiers checks, processing wires, etc.

Assist members with payroll transactions, stop payments, overdraft and late fees, certificates, and dormant accounts.

Assist members with card related issues and questions on Visa Credit and Debit accounts and the ATM Network.

Assist members with Call 24, overdraft sources, cross account transfers and Online Banking set-up, questions, and problems.

Provide exceptional member service in a friendly and efficient manner.

POSITION QUALIFICATIONS

Must have the ability to read, write, speak, and comprehend fluently in both Spanish and English to assist Spanish speaking members. Bilingual employees must pass a Spanish language test according to policy.

Possess high school diploma or equivalent

Always maintain professionalism

Be reliable and dependable

Be able to work in a high-volume call center environment

Have outstanding communication skills

Can work a flexible schedule including mandatory Saturday hours.

Have basic computer knowledge and exceptional attention to detail.

Be Bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

AAP/EEO Statement: Fibre Federal Credit Union is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability, or protected veteran status.