Client Success Coordinator

Come join our team!

Needed: A full time client success coordinator with genuine interest in sports injury prevention and general health and wellness. Fick Physical Therapy and Sports Performance is a state of the art Sports Physical Therapy practice in Highlands Ranch, CO. We are looking for a full-time client success coordinator to join our team and to help provide a world class customer service experience for our clients. Would you like to broaden your experience and skill set by joining a team that works together, appreciates and supports each other, and enjoys hard work? Give us a call! You will help grow our practice and help provide first class service to clients in our community. You must be someone who puts people skills first and you must be a true team player.

Who we are: Fick Physical Therapy and Sports Performance is a Colorado-owned Sports Physical Therapy practice based in Highlands Ranch, CO. We help active athletes of all ages to return to things they love safely and efficiently. Our client-centered focus ensures sustained growth, and we have a great position open for a full time client success coordinator. We are well-known in our community; we volunteer at local running races, and we provide seminars focused on sports injury prevention, performance enhancement, and overall well-being. We love to help our people shine. We want you to create the life you want and be proud of who you become. Are you passionate about helping athletes at all skill levels and want to help move our profession towards the 21st century and away from the antiquated healthcare model-to move it away from meaningless and outdated treatment plans and toward life-long wellness? We want to hear from you!

Learn more about us: www.fickptandperformance.com

Detailed position description We are continuing to develop our sports outreach programs in the community, focused on injury prevention, recovery, and optimal performance. We strive to provide valuable treatment and education that will provide a lifelong joy of physical activity to our clients. We are passionate about advocating for better care, beyond basic physical therapy needs. We will strive to provide all the resources needed to establish and grow this program to be the most valuable Sports PT program in Colorado.

Requirements:

·Work independently with guidance and able to multi-task.

·Extremely detail oriented and appreciates people who take an organized, systemic approach to achieving success.

·Quick, self-motivated learner who wants to work for a company that values people and life-long relationships.

·Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long term.

Responsibilities and Activities:

·Do everything possible to get the best outcome for every client.

·Develop a life-long relationship with clients that benefits both the client and the clinic. ·Confidently communicate the value of our service during the client conversations.

·Provide a high level of customer care that will cause clients to want to come back frequently. ·Help increase referrals by providing a high level of customer care and service to all of our clients.

·Help ensure smooth clinic operations-help PT's and clinic director do their jobs more efficiently. ·Be on hand to participate in and contribute to the clinic’s social media activity.

·Do client call backs without being asked and be willing to speak to clients who have dropped off schedule.

Skills Required:

·Experience in sales as well as new client nurturing and acquisition.

·World class communication skills that will continue to be developed.

·Communicate so that the patient can confidently say ‘yes’ to a full plan of care.

·Accountability – have a willingness to be held accountable and to be coached to improve every aspect of your role.

·Engage with and connect with clients on a personal level (not just clinically).

·Thrive in an environment where measurement is the driving force behind progress.

·Excellent organizational, time management and problem-solving skills.

·Excellent attention to detail.

·Ability to work under deadlines and on schedule.

·Ability to plan work tasks so that they are completed on time.

Your Compensation: ·Competitive salary based on experience

How to Apply: Please apply ONLY if you are willing to learn and grow in every aspect of your role. We are a cash pay/ OON clinic. You will talk to clients about money/cost and if you are unwilling to do that, DO NOT APPLY. We are a high-value, high-service cash pay clinic, and we need to ask for payment from patients in order to provide such a service. To apply, please send your resume, along with a cover letter detailing why you think you’re a great fit to join our team, to gina@fickptandperformance.com. You may also call our office for more information at 720-480-2866.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Medical Specialty:

• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Evening shift
• Monday to Friday
• Morning shift

Experience:

• Sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Relocate:

• Highlands Ranch, CO 80129: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22