Credit Manager/Office Assistant

Company Overview

Founded in 1958 by Grayling native Charles Fick, Fick & Sons has been heating and fueling Northern Michigan for over 50 years. Charles built the very first office on the corner of M-72 in Grayling, and today you'll still find our Grayling office there proudly servicing Grayling and its surrounding areas. Fick & Son's remains locally owned and operated, constantly striving to expand our services throughout Northern Michigan. Today we are proud to offer propane services, fuel transport, convenience stores and diesel repair. Whether residential or commercial, we provide the services to meet our customers’ needs and exceed expectations.

Responsibilities

We are looking for a friendly addition to join our Grayling Propane Office Staff and service our customers by performing the following duties: Please note that a large emphasis on this position is pertained to Collection Management on past due accounts.

· Determine Credit Eligibility

· Collections on past due accounts

· Utilizing Microsoft applications to create and maintain files/folders

· Receptionist Duties - Welcomes on site customers, determines nature of business, and assists or directs customer to appropriate personnel.

• Clerical Duties - Filing, copying, and collating; creates memos, correspondences, reports, faxes, and other documents when necessary.
• Performs all stages of budgeting customers.
• Data Entry.
• Propane Service Fills as needed (Ability to lift 100 pounds).

Competencies

• Exhibits ability to learn and apply new skills, while keeping up to date on current developments.
• Contributes to building a positive team atmosphere.
• Communicates clearly and informatively with co-workers & customers by responding promptly to needs.
• Adapts to new technologies using technical skills to increase productivity.
• Promotes customer focus by establishing customer service standards and monitoring customer satisfaction.
• Must be able to withstand working in an occupation that promotes oil and fuel that also contributes to the smell of such chemicals in the working environment.

Qualifications

• 3-6 months related experience and/or training; or equivalent combination of education and experience.
• At least 1 year related experience in Collection Management
• Ability to create spreadsheets and maintain spreadsheet files
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Sufficient knowledge and computer skills to utilize software to assist customers.

Benefits

• Full Time Hours
• Health & Dental Insurance
• 401k Program (w/ company match & profit sharing)
• Vacation, Sick, & Holiday Pay
• Companywide discounts on propane, fuel, convenience store merchandise, hotel stays, and more!

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Collection Management: 1 year (Preferred)

Work Location: In person