Commercial Loan Servicing Software - System Support

At FICS, we take pride in our unwavering commitment to our customers and are on the lookout for a dynamic Loan Servicing Software - Commercial Servicer team member to join our growing family of customers. If you have a passion for helping others navigate the complexities of commercial mortgage servicing, have natural problem-solving skills, and technical proficiency in learning robust software systems, this is the perfect opportunity for you!

You will be the first point of contact for our customers, providing top-notch commercial loan servicing software support. Your role will involve not only assisting clients to disentangle the commercial mortgage process but empowering them to make the most out of our services. Your contributions will directly influence their efficiency and success, so your impact will be significant! You’ll engage with clients through calls and emails in a fast-paced environment, lead training sessions, present product webinars, and collaborate on testing our software to ensure quality.

What you bring:

• 1-2 years of experience in the commercial mortgage loan servicing industry.
• A solid understanding of commercial mortgage loan servicing. Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
• Exceptional verbal and written communication skills are a must.
• Excellent interpersonal and presentation skills, as well as an eagerness to learn.
• Technical proficiency in learning robust software systems.
• Natural problem-solving skills.
• Ability to travel across the U.S., when needed.

FICS puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 35 years and counting. 

Find out what it’s like to be an FICS team member at: www.FICS.com/about-us/life-at-fics and view some highlighted benefits and perks at www.FICS.com/about-us/employment