What are the responsibilities and job description for the Social Media & Community Manager position at Fictiv?

Job Description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the "AWS of manufacturing," is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

Impact In This Role

Fictiv is on a mission to revolutionize manufacturing through our digital platform and guided expertise, and our online presence plays a critical role in that transformation. We've built a strong social media following by sharing engaging, highly consumable content, but now we need a dedicated expert to foster conversations, build relationships, and turn our followers into engaged advocates.

As our Social Media & Community Manager, you'll be the voice of Fictiv across LinkedIn, X, YouTube, Instagram, Facebook, and TikTok—crafting and executing social strategies that attract, engage, and nurture mechanical engineers, product designers, and supply chain professionals. You'll be responsible for social content creation, real-time engagement, and community interaction, ensuring that every relevant comment, mention, and inquiry gets a thoughtful, brand-aligned response. Ultimately, your efforts will build trust with our audience and guide in-market prospects into our broader marketing and sales funnel.

This role is perfect for a mechanical engineer or manufacturing professional with a knack for social media—or a social media pro with deep experience in engineering, manufacturing, or supply chain. If you love connecting with technical communities and driving digital engagement, we want to hear from you!

What You'll Be Doing

Social Media Strategy & Execution

Develop and implement engaging social media campaigns aligned with marketing and business objectives

Plan, write, and publish content across LinkedIn, X, YouTube, Instagram, Facebook, and TikTok

Collaborate with brand, product marketing, creative teams, and technical SMEs to develop compelling social content

Stay on top of industry trends, audience preferences, and competitor activity to optimize content strategy

Community Engagement & Growth

Monitor and actively engage with comments, mentions, and direct messages to foster conversation

Build relationships with our audience, answering technical and manufacturing-related questions with accuracy and authenticity

Proactively initiate discussions, respond to feedback, and create a positive, brand-aligned social experience

Partner with internal experts to ensure technical responses are informative and timely

Performance Analysis & Optimization

Track engagement, audience growth, and other key performance indicators (KPIs)

Use Sprout Social and analytics tools to measure campaign effectiveness and inform future content

Report insights and recommendations to marketing leadership

Cross-Team Collaboration & Brand Representation

Work closely with regional marketing teams to ensure localized content resonates

Provide feedback to the product and customer teams based on social conversations

Identify and collaborate with influencers, partners, and industry thought leaders

Quality

All employees are expected to maintain and contribute to the QMS

Experience : Preferred / Minimum Qualifications

Bachelor's degree in Mechanical Engineering, Manufacturing, Marketing, Communications, or a related field

Minimum : 3 years managing social media and / or online communities

Deep understanding of mechanical engineering, manufacturing, product design, or supply chain

Social media savvy with experience engaging technical audiences

Preferred : Experience engaging engineering, manufacturing, or technical audiences

Proficiency with Sprout Social, Google Business Apps, Slack, and Asana

Familiarity with content creation tools (e.g., Canva, Adobe Suite) is a plus

Basic understanding of video editing or graphic design is a bonus

Excellent communication skills—capable of writing sharp, engaging, and brand-aligned social copy

A creative thinker who can develop compelling content and optimize engagement strategies

Highly responsive, organized, and able to manage multiple platforms and conversations simultaneously

Data-driven mindset, using analytics to refine strategies and improve performance

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch

Salary Range : $80,000 to $115,000 per year, depending upon experience

Perks and Benefits

Competitive medical, dental, and vision insurance

401K plan

Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness

Annual Education stipend

Parental leave programs

Paid volunteer days

Onboarding setup, including : standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need

And much, much more!

Fictiv is continuing to expand our remote US workforce. Recent hires include professionals located in :

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), Nevada (NV), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Interested in learning more? We look forward to hearing from you soon.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We're actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Salary : $80,000 - $115,000

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