What are the responsibilities and job description for the Housekeeping Manager position at Fiddler s Elbow Golf And Country Club Inc?
Summary of Responsibilities
The Housekeeping Manager is responsible for monitoring and ensuring the highest level of cleanliness throughout the club and member satisfaction is maintained. They will supervise, train and coach housekeeping staff to exceed member expectations through strong leadership, effective communication, and compassion.
At Fiddler's Elbow, our mission is not only to, "Enhance the lives of our Members & Guests with WOW moments they can't live without," but to also enhance and enrich the lives of our Fiddler's Family members.
Essential Tasks/Duties/Responsibilities:
- Promotes a positive work environment through effective communication and creating a warm and engaging atmosphere.
- Hires, trains, evaluates, coaches, and inspires housekeeping staff members to ensure the highest level of cleanliness is maintained throughout the club.
- Accountable for the highest level of cleanliness of all club facilities including but not limited to restaurants, bars, ballroom, meeting spaces, public spaces, hallways, stairways, halfway houses, aquatics center, locker rooms, etc.
- Give daily support and guidance to housekeeping staff; providing staff members with positive and negative feedback on performance as needed.
- Supervise and direct staff members with daily assignments to ensure all quality standards are being met.
- Review scheduling and labor needs to exceed member and guest expectations while maximizing efficiency for forecasted business, ensuring maximum productivity and high-quality standards are met.
- Ensure staff members are in proper uniform/attire prior to shift.
- Relays necessary information and policy changes, announcements with housekeeping staff members.
- Take the lead in the development and growth of the housekeeping staff, always look for training and teaching opportunities.
- Make recommendations for maintenance, repair, and upkeep of the club property.
- Maintain organization of housekeeping storage areas.
- Train housekeeping staff members on safety and security measures pertaining to their positions.
- Monitor housekeeping employees’ timecards to ensure compliance with posted schedules.
- Report all member and guest complaints to the Executive Chef/Director of Food and Beverage and assist in resolving complaints.
- Possess ability to follow and enforce company policies and procedures.
- Perform other duties as assigned by Executive Chef/Director of Food and Beverage.
Skills:
- Coordination
- Monitoring
- Active Listening
- Strong Communication
- Leadership
- Time-Management
- Ability to Multi-Task
Work Styles:
- Attention to Detail
- Dependability
- Stress Tolerance
- Cooperation
- Persistence
Required Education/Experience:
- At least 3 years of cleaning or related experience
- 2 years supervisory experience
- Previous experience with laundry facilities preferred
- Must be able to converse, understand and write in English and Spanish
Working Conditions/Physical Requirements:
- Must be able to lift approximately 25 pounds
- Must be able to work in a standing position for long periods of time
- Ability to work indoors & outdoors, day and/or evenings
- Must be able to work weekends and holiday hours
Safety Hazards:
- Chemicals
Classification:
- FLSA – Exempt
- Full-Time, Non-Seasonal
Benefits include:
- Competitive pay
- 2 days off per week
- Career advancement opportunities within our Club Development and Continuing Education
- Comprehensive healthcare, dental and vision package
- Flexible Spending & Dependent Care Accounts
- Paid Time Off (Vacation, Sick and Holiday)
- 401(k) Plan, eligibility after 1 year of employment
- Life insurance
- PLUM Benefits
- Golf, Paddle/Tennis, and Fitness Privileges
- Annual Summer and Holiday staff events
