What are the responsibilities and job description for the Bilingual Customer Service (Call Center) position at Fidelis Elite Systems?
Here at Fidelis Elite Systems, we aim to provide the highest level of service to our customers while ensuring top-tier quality water. Our Company specializes in residential water filtration and water treatment solutions by providing customers with the best quality of water. We are currently looking for highly talented Bilingual Customer Service Representative(s) to support our Service team in Lake Elsinore, CA. The ideal candidate will be outgoing, energetic, friendly, and ready to grow and prosper!
If you’re interested in expanding your career with Fidelis Elite Systems, please apply! Our competitive benefit package consists of: Competitive Compensation which includes hourly plus commission, Great Career Growth, Accrued PTO, Sick Pay, Holiday Pay, 100% Paid Medical, Dental, Vision, Company-Paid Life Insurance and much more! The average Customer Service Representative makes between $44,000 - $58,000 annually!
Job Title: Bilingual Service Representative
Department: Service
Report to: Service Supervisor
FLSA Classification: Non-Exempt
Employment type: Full-time
Compensation: $16.50/hr Commissions
Date Verified: 03/01/2025
Essential Job Functions
- Interact with customers via inbound telephone calls to provide information about products such as: describing merchandise and explaining use, operation, and care of merchandise and/or troubleshooting complications.
- Refer unresolved customer issues to designated call center department or supervisor for resolution.
- Prepares daily scheduling routes for field service technicians, including constant communication with field managers and operations manager on service statuses.
- Maintains knowledge of current sales and promotions, policies regarding payment, exchanges, and services.
- Reach out to current customers to schedule needed services on equipment and the importance for services.
- Follow-up with contacted customers to ensure they received their service, equipment and/or issues addressed.
- Responsible to reach and maintain various quotas daily, monthly, and annually to include: inbound/outbound call volume, filter sales, service sales and all other department objectives and goals.
- Performs any other assigned duties.
Qualifications, Skills, and Competencies
- Bilingual (English/Spanish) is a must.
- High school diploma/GED.
- Excellent communication skills (Written and Verbal).
- Weekends and evenings are a must.
- Must be proficient in computer operations including but not limited to, Microsoft Excel and Word.
- Self starter with excellent problem solving skills.
- Work effectively in a team environment while striving for individual excellence.
- A minimum of 2 years of relevant work experience
Desired
- Collections agency experience is a plus.
Fidelis Elite Systems is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus opportunities
- Commission pay
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $44,000 - $58,000
