What are the responsibilities and job description for the System Administrator SA II position at Fidelis Technologies?
Come embark on an exciting adventure with a company that believes in the success of our people and invests in their growth. We are fast growing and lots of opportunity across a growing base of mission sets and contracts.
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Come be part of a family and team that makes a difference for tomorrow today!
This position is CONTINGENT upon a new contract award (expected Aug 2021).
DESIRED SKILLS :
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Provide in-depth experience in troubleshooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
- Configure and manage UNIX and Windows operating systems and install / load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
JOB DUTIES :
EDUCATION :
QUALIFICATIONS :
CERTIFICATIONS :
CLEARANCE REQUIREMENTS :
OTHER ESSENTIAL FUNCTIONS :
Must be able to communicate effectively both verbally and in writing.
Fidelis Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, ancestry, sex, age, medical condition, marital or domestic partner status, sexual orientation, gender, or gender identity.
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