What are the responsibilities and job description for the Customer Success Lead position at FIDELITONE?
**Role Overview**
FIDELITONE is hiring a highly motivated Customer Success Lead to oversee sales performance and customer relationships.
Key Responsibilities:
- Retain clients and attain budgeted targets.
- Track daily activity related to leads, accounts, contacts, and opportunities.
- Develop and maintain rapport with internal and external stakeholders.
Duties
- Prepare volume forecasts by client.
- Participate in proactive team efforts to achieve departmental and company goals.
Requirements
- Sales support process or client support background.
- Negotiation skills with problem-solving ability.
- Ability to craft and/or revise SOPs and other critical business documentation.
