What are the responsibilities and job description for the General Manager - Last Mile Delivery position at FIDELITONE?
Description
The General Manager is responsible for all aspects of logistics management and distribution activities for the facility including P&L, customer satisfaction, inventory, shipping and receiving, and delivery of product. Manages, develops, trains, and coaches staff.
ESSENTIAL FUNCTIONS
- Defines key performance metrics and benchmarking against industry best practices and drives continuous improvement through use of technology, equipment, and improved processes.
- Manages budget responsibilities for the facility. Monitors and tracks all costs and implements processes and policies to control costs.
- Drives customer processes and procedures across the distribution network.
- Identifies employees’ skills and develops them by coaching and counseling on a regular basis. Ensures that staff is properly trained per customer requirements.
- Acts as a liaison between the facility and corporate office. Educates employees on company policies and procedures, or directs them to the appropriate person.
- Provides information to facilitate coordination of overall organization distribution. Collects information on present and future distribution needs.
- Arranges adequate space requirements for storage of products and develops changes in distribution techniques and practices.
- Reviews production and shipment records of all products to determine conformity with customer commitments.
- Evaluates and recommends shipping deadlines, and takes corrective action to eliminate behind schedule conditions.
- Ensures that all order cycle time metrics are achieved for the customer, and maintains accurate inventory records.
- Ensures that the facility complies with relevant cleanliness and safety/OSHA parameters.
- Provides back-up assistance to all departments when needed.
Required Skills
- Excellent verbal and written communication skills and the ability to effectively communicate with all levels of the organization are necessary.
- Ability to take care of customer’s needs and proactively find solutions to work-related problems while following company procedures is required.
- Proven computer proficiency with MS Office and logistics/warehouse management systems.
- Ability to perform work accurately and thoroughly.
- Strong leadership, coaching, and mentoring skills required.
Required Experience
- Five to ten years of related operations and management experience required, including experience in a high velocity business to business and business to consumer distribution environment (preferably with a 3PL).
- Related B.S. degree preferred but not required.
About FIDELITONE
FIDELITONE helps clients earn their customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40 locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients’ business performance and profitability.
Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.
