What are the responsibilities and job description for the Service Advisor- Automotive- Trend Motors VW position at Fidelity Dealer Services?
Service Advisor – Automotive. Denville NJ Area
We are seeking a special Service Advisor, one who is a combination of an expert in the art and science of customer service! Must be able to greet valued guests, schedule appointments and act as a liaison between customers and service techs. If you can make our customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Family owned for 60 years, put your service & people skills to join our team and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously - attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services as needed, using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and infrequent complaints
- Keep Service Director informed of all problems and potential problems
- Share any suggestions or ideas to make procedures & work settings better
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Become a valued member of our entire dealership's Customer Service team
