Associate Analyst, Mail

Job Description: Corporate Distribution Services (CDS) is onsite in our corporate regional buildings and running all your mail service needs. It’s more than just a transaction. It’s our customer. Join a group where thinking outside the box and questioning the status quo is encouraged. Consider becoming part of Corporate Distribution Services. The Team The Corporate Distribution Services group is responsible for shipping & receiving of documents and other items. Responsible for organizing and distributing mail and packages for Fidelity business partners across the entire enterprise. The Expertise You Have We are seeking individuals with a strong attention to detail and a desire to work in an environment where a sense of urgency is part of the daily routine. Must be dependable and enjoy a non-sedentary set of daily tasks. Position requires a level of physicality to include movement of mail trays and tubs, storage racks, and boxes. The Skills You Bring Excellent verbal and written communication, and the ability to maintain a professional demeanor Must demonstrate strong social skills in order to provide exceptional customer service Accurate transaction processing & detail oriented/able to work with numbers Comfortable with being proactive, demonstrating initiative, and making business-related process improvement suggestions Scan inbound shipments through X-Ray machinery & understands and demonstrates all safety policies and procedures. Reports and escalates any suspicious items immediately. Basic understanding of mail operations and the ability to work independently on routine work as well as basic problem resolution Receive and reconcile inbound non-trackable and trackable shipments Process inbound & outbound non trackable USPS mail using Pitney Bowes Postage Metering Scan inbound trackable & non trackable shipments utilizing SendPro Enterprise software and TA units with exceptional accuracy and efficiency Receive and reconcile all inbound/outbound shipments using internal reporting tools. The Value You Deliver In this role, you will receive, sort, ship, & deliver mail & packages as addressed to our various business partners while meeting all service level agreements. You may also be cross-trained to perform work in other Inbound groups including RPO-Paper and RPO-Electronic. Certifications: Category: Operations Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy