Associate Billing Analyst

Job Description: Associate Billing Analyst The Purpose of Your Role The Associate Billing Analyst handles invoicing as well as setup and maintenance of fee calculation rules for WI DC and HSA client relationships in the Core Market. In addition, this associate will coordinate credit programs (Service Credit, Revenue Credit, Participant Revenue Credit) based on the client contract and program guidelines. Finally, you will partner with Core Market Managing Directors to respond to questions about client or participant fees and represent standard fee calculation and fee deduction methodologies. The Expertise We’re Looking For 2 years working in accounting, finance, operations, or financial operations. Bachelor’s degree or equivalent training plus overall experience of 4-6 years. Prior experience interpreting client contracts or other legal documents. Prior experience in a customer-facing roles or a direct support function. Strong prioritization skills; experience balancing multiple and diverse priorities across business partners. Proven consultative communication experience. Strong Microsoft Office skills with more sophisticated Excel skills a plus. The Value You Deliver Quarterly invoicing for varying groups of Core Market clients. Coordinate the deduction of fees from participants accounts. Perform problem resolution of invoices for any over/under-deducted or rejected fees. Calculation of annual or quarterly credit as applicable for fixed basis point and fixed dollar clients via post rule setup. Apply service credits to plan invoices and log usage. Calculation and input of all manual fees including final fee and credit calculations/deductions for terminating, deconverting, merging and migrating plans. Read and interpret contracts and contract amendments while making appropriate changes to plan fees via the Client Billing System (CBS) including setup of new plan fees. Identify, analyze and resolve discrepancies in CBS vs. Contracts and Amendments. Participant fee disclosure project work and ongoing clean-up of fee configurations in CBS. Process client requests for reimbursement via wire transfer or fulfill client requests to offset Fidelity fees in accordance with the contract and applicable credit program guidelines. Partner with Managing Directors and other client team members to provide education around credit programs and related operational guidelines. Work closely with internal business partners to ensure quality service, accurate and timely invoicing, and adherence to client billing standard methodologies. Respond to general and specific billing inquiries. Skills and Knowledge Excellent analytical, problem solving, and organizational skills. Ability to work well independently as well as across teams while demonstrating strong verbal and written communication skills. Proven track record in building relationships with a wide variety of functional roles at all organizational levels. Proven influencing ability. Ability to balance multiple priorities with competing timeframes for completion. How Your Work Impacts the Organization As part of the Billing Operations team, our efforts directly impact the firm’s revenue in addition to client satisfaction. The team plays a meaningful role in ensuring that client invoices and plan credit usage are complete, accurate, and timely. We are financial stewards for the organization while also providing services and solutions to internal customers and clients that help to meet the client’s needs. Certifications: Category: Finance Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy