What are the responsibilities and job description for the Business Analyst position at Fidelity Investments?
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Job Description
Job Title: Business Analyst (Accounting Production Support)
As a Business Analyst within the Accounting Production Support Team (APS), your role is pivotal in ensuring the reliability and efficiency of our tools and processes. You will actively monitor our systems and swiftly resolve issues to maintain seamless operations. You will work directly with business and tech partners to provide solutions and resolve issues as the first line of production support for our Accounting associates. You will engage directly with end-users to provide outstanding customer service and ensure they are supported and can successfully carry out their role.
Primary Responsibilities
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Job Description
Job Title: Business Analyst (Accounting Production Support)
As a Business Analyst within the Accounting Production Support Team (APS), your role is pivotal in ensuring the reliability and efficiency of our tools and processes. You will actively monitor our systems and swiftly resolve issues to maintain seamless operations. You will work directly with business and tech partners to provide solutions and resolve issues as the first line of production support for our Accounting associates. You will engage directly with end-users to provide outstanding customer service and ensure they are supported and can successfully carry out their role.
Primary Responsibilities
- Carry out the day-to-day first-line production support operations and business analysis for Accounting technology tools and associated integrations
- Responsible for proactive monitoring of Accounting systems including established error notifications and dashboards
- Daily support of ServiceNow incidents and service requests including problem resolution and root cause analysis
- Scheduling and monitoring of jobs within Oracle EBS
- Update system configurations as required to accommodate business changes
- Provision access requests for Accounting tools where required and support related quarterly controls certifications for system access
- Providing outstanding customer service and support for our end users
- Ongoing review and maintenance of procedure documentation to increase efficiency and productivity of the team
- Perform business analysis for new integrations and changes to existing processes and integrations
- Bachelor’s degree in Accounting, Finance, Information Technology or other related discipline
- 2-4 Years working in an Accounting, Finance or Information Technology function
- Outstanding listening, communication, and facilitation skills
- Proven analytical, critical thinking and problem-solving skills
- Proven time management and organizational skills—able to balance multiple competing priorities
- Performs job functions with a sense of urgency and strong attention to detail
- Strong customer-service skills
- Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
- Ability to become quickly proficient with new tools and technology
- Knowledge of Agile practices including Jira, Confluence, or similar Agile backlog management tool
- Familiarity with SQL preferred
- Familiarity with supporting ERP systems (GL, AP, AR, FA, Projects, Cash management), a plus
- Experience supporting EPM systems including Consolidation, Reconciliation & Reporting, Essbase/SmartView, a plus
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
