Consultant, Business Analysis - Fidelity Health Solutions Healthcare Cards

Job Description:

The Role

The Health and Benefit Accounts Domain within the Fidelity Healthcare Group is seeking a Business Analysis Consultant to design capabilities across our Healthcare team. As a Business Analysis Consultant, you play a meaningful role on an Agile software development team that obsesses over customer journeys and the technologies that bring them to life!

You are a strategic and critical thinker who will play a vital role in developing new healthcare features on an innovative healthcare platform.

You blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve sophisticated business problems, and executing to deliver and implement solutions to delight customers.

You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, innovative environment!

The Team

We work within multi-functional Scrum Agile teams (squads) of technology and business colleagues to develop and implement product and service features from inception to delivery. Your squad will focus on Flexible Spending and Reimbursement Accounts as it relates to the employee digital experience.

Here are a few ways you'll impact the team:

• Bring the voice of the customer to the squad through customer journey mapping and feedback loops to focus the team on delivering business solutions with the highest customer and business value
• Work closely with the Product Owner (Squad Leader) and squad to build, prioritize, and maintain the product backlog
• Collaborate with design, business, and technical team members to define requirements and identify dependencies and risks
• Handle customer-facing content and messaging to optimize usability
• Perform acceptance testing to ensure the team delivers a seamless customer experience that meets business requirements
• Support business readiness, deployment, and solution enablement, e.g., demos, training, procedures, and communication
• Apply analytics for continual optimization of the product and business plan

The Expertise and Skills You Bring

• Bachelor's Degree or equivalent years experience required
• 7 years of demonstrated ability in an analyst, technology, or product role, passionate about digital solutions
• Proven experience working in Agile product execution and delivery involving business, design, and technology teams
• Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
• Working knowledge of Health Savings Accounts (HSA) and Flexible Spending and Reimbursement Accounts (FSRA) is preferred
• Solid experience of healthcare cards, including FISERV
• Dedication to customer needs and frequently delivering high-business-value features
• Experience using data to find opportunities and drive decision-making; may have conducted user research or competitive analysis
• Excellent listening, communication (verbal and written), influencing, and presentation skills
• Self-motivated, problem solver with flexibility to adapt to frequent changes
• Highly skilled in MS Word, Excel, PowerPoint, Visio; experienced with Jira or similar Agile backlog management and testing tool; experience with content management systems, querying back-end databases and/or interpreting logs is a plus
• Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification preferred

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.