Director, Brokerage Risk Management

Job Description:

Director, Brokerage Risk

The Brokerage Risk team advises Fidelity’s dynamic individual investor businesses building lifetime relationships with self-directed clients and helping them save and invest. You will report to the Vice President of Brokerage Services and Operations (BSO), within the Brokerage Risk team and be responsible for leading critical components of our risk governance program including advisory, risk and readiness assessments, incident and issue management, and risk governance. The Brokerage Risk team covers a wide array of brokerage services including trading and margin, core brokerage operations, fraud protection, and model risk. Products include securities, fixed income, options, alternative investment funds, and digital assets. The Director is a key advisory member for digital and transformative initiatives driving new products and services delivery for BSO.

The Expectations for this Role

• Advise senior leadership on top operational risk focus areas and risk mitigation strategies, based on trends, incidents, and insights from business and LRC partners.

• Lead proactive risk and readiness assessments in alignment with business top risks, in collaboration with other second-line-of-defense leaders and functions to optimize cross-functional effectiveness. Deliver assessment report to senior leadership, ensure appropriate issue classification, ownership, and remediation tracking.

• Drive risk evaluation and advisory support to stakeholders for key business initiatives and new products/services. Proactively identify, assess, and monitor key risks, controls, and remediation action plans. Participate in product review working groups.

• Develop and track business unit key risk indicators and metrics to monitor operational risk profiles

• Prepare executive risk governance meeting materials (e.g., risk committees) and key reporting

• Partner closely with organizational stakeholders across Brokerage, Wealth, Workplace Investing and Fidelity Institutional to drive risk outcomes and identify emerging risks and opportunities.

• Investigate and escalate incidents timely, determine root cause, and advise on corrective actions

• Oversee Brokerage issue and action plan management to ensure compliance with enterprise risk requirements utilizing the Archer tool.

• Respond to all escalations with a solution-focus for opportunities to resolve and remediate, influence policy change.

• Build effective working relationships with business leaders and cross-functional partners

The Expertise and Skills You Bring

• Bachelor’s degree (required)

• 10-15 years of risk, compliance, legal, or audit experience at complex financial services institutions, e.g., brokerage, asset managers, banks, or regulatory agencies (required)

• Experience independently delivering on the expectations for this role (required)

• Experience with brokerage products and services, brokerage operations, or client service operations – including familiarity with regulatory requirements (required)

• Ability to deliver engaging and persuasive presentations and reporting (required)

• Exceptional judgment and analytical skills – you will need to excel at quickly analyzing complex risk and business issues in a variety of substantive areas (required)

• Experience with Archer GRC (preferred)

• FINRA license (e.g., Series 7), Master’s, or advanced degree with strong academic credentials (preferred)

Behavioral Attributes

• Exhibits executive presence and effectively persuades and influences senior leaders

• Supports the development of, and inspires high-performing teams

• Energetic and professional with a collaborative mindset to find effective solutions

• Demonstrates exceptional attention to detail and communications skills

• Drives outcomes in a fast-paced, distributed, and complex environment

• Builds and maintains effective working relationships across businesses and support functions

• Balances pace over perfection

• Displays a drive for improvement of current processes and workflows

The Team

Brokerage Risk supports the retail arm of Fidelity Investments focused on enabling self-directed customers to achieve their financial goals. You would be joining a dedicated and collaborative team of risk professionals who partner directly with business leaders and cross-functional partners to ensure comprehensive risk management throughout the brokerage businesses – from the frontline to executive leadership. As part of this team, you will help deliver risk advisory, assessment, and issue/incident management support that directly impacts more than 18 million self-directed investors.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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