Director, Credit Card Business Enablement

Job Description:

The Role

Are you a self-starter and committed to gaining results? Do you enjoy delighting customers with outstanding customer solutions?

We are seeking someone who enjoys working with internal and external teams to deliver outstanding Debit Card products and services! The Director will focus in the Personal Cards Product Area within the Debit Card Squad, part of the Business Enablement Chapter. Responsibilities of the job will include the following:

• Work on key initiatives related to insourcing Debit Card processing, modernize the end-to-end experience including paper/letter elimination, and innovate new mobile experiences related to the debit card offering.
• Participate in and/or lead defining requirements, understand business & technology needs, and write Agile stories to help advance the infrastructure and assist with system & process improvements.
• Implement, measure and apply metrics & data to aid in identifying enhancement and improvement opportunities.
• Participate n the prioritization of the squad work (in partnership with Squad Leader and Scrum Master) to deliver value based on an understanding of business and system needs.
• Help to conduct key research and analysis to prioritize squad work including competitor analysis and with a strategic approach to demonstrate continued innovation.
• Participate in and leading readiness and rollout activities related to production releases.
• Perform business testing focused on new functionality, operational processes, and end user experience.

The Expertise and Skills You Bring

• Bachelor’s Degree required with 8-12 years of work experience focused in financial services, debit cards, cash management and/or credit cards.
• Strategy and execution skills to run impactful programs aligned to strategic plans & objectives.
• Strong presentation and persuasion skills to achieve consensus with multiple audiences.
• Listening skills to integrate differing perspectives and achieve better outcomes.
• Strong analytical and interpersonal skills.
• Think and work across Fidelity with a client- obsessed approach.
• Navigate multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards. This includes working with our outside vendors that issue and provide front line customer service.
• Possess an agile mentality; also familiarity with Agile process & tools including possessing good story-writing skills is preferred.
• Experience in, customer facing digital experience platform transformation is preferred.

The Team

Fidelity’s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play in this critical area of customer finances, by offering innovative capabilities to serve the spending and saving needs of both new and existing customers.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.