What are the responsibilities and job description for the Process Engineering Lead position at Fidelity Investments?
Job Description :
As a Process Engineer, you will be responsible for owning the successful delivery of operational and service improvements across Wealth Investor Services and Wealth Investor Advisor Group. Working directly with team leaders and associates, you will find opportunity areas, analyze for root cause, define desired outcomes, implement changes, and measure results. You will deliver incremental changes quickly, using agile methodology and a test and learn approach. You will also partner with technical teams to identify, prioritize, and deliver critical technical enablers.
The Team
At Fidelity, we strive to provide the best customer experience in the financial services industry. Achieving this goal requires a constant dedication and passion for perfection. You will be part of a team that owns the way for Wealth distribution teams in our pursuit of an easy, efficient, and streamlined client and associate experience. The team establishes client experience, scale & efficiency, and associate engagement metrics / targets and helps drive achievement of those targets through analytics, process engineering, operations management infrastructure and program management support.
The Expertise You Have
- You have experience across multiple operational or service units giving you the breadth and depth of operational challenges and solutions.
- You have a strong understanding of operational processes and problems.
- You have a demonstrated passion for improving associate and client experience.
- You can build credibility and trust with peers and leaders and enjoy working in a sophisticated organization with multiple decision-makers.
The Skills You Bring
The Value You Deliver
Certifications : Category :
Business Analysis
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
