What are the responsibilities and job description for the Senior Software Engineer - Platform Engineer position at Fidelity Investments?
Job Description :
Senior Software Engineer - Platform Engineering
The Role
Fidelity is seeking to hire a Senior Engineer to join our Contact Center Platform and Engineering team. The current contact call center platform resides on Genesys Engage, but candidates with an SRE background interested in learning the current platform and exploring other solutions for the contact call center platform are encouraged to apply. As a Senior Engineer you will be :
- Guiding / developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
- Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability.
- Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the DevOps, provisioning, testing and operational capabilities of the platform
- Simplifying the complex through consistency, refactoring and repeatability
- Participating in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
- Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive
- Aiding lead support teams through incident management and crisis management.
- Leading end to end sub initiatives.
- Supporting and communicating relevant IT governance policies, procedures, and processes
The Expertise and Skills You Bring :
The Team
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
Certifications : Category :
Information Technology
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
