What are the responsibilities and job description for the Customer Service Representative position at Fidelity Power Systems?
Fidelity Power Systems, one of the nation's largest distributors of Kohler Generators and Power Systems, is seeking a seasoned Operations Coordinator (CSR) to join our growing team operating at our Chesapeake, VA office!
If you are a self-motivated and adaptable individual with a knack for world-class customer service and operational excellence, YOU may be just who we are looking for!
PRIMARY RESPONSIBILITIES:
- Customer Contact – Serve as the point of contact for all inbound and outbound customer service requests, navigating and troubleshooting situations in real-time.
- Technician Management – Dispatch service technicians operating out of the office in a strategic and effective manner, allowing for optimal service coverage.
- Sourcing - In conjunction with the Parts Department, finding spare parts and vendors to support generator service operations for routine operations.
- Managing inventory – Oversee the inventory of raw materials and other goods in a collocated warehouse.
- Tracking - Tracking and recording orders, and monitoring order expenses.
- Ensuring quality - Ensuring that all products and materials meet company standards and are received and placed in the proper inventory location.
- Determining replacement parts - Determining which replacement parts are required based on inspections, customer requests, or descriptions of malfunctions.
- Preparing documents - Checking tenders and purchase order documents.
PREFERRED EDUCATION & EXPERIENCE:
- Self-starter with a ‘can do’ attitude.
- Reliable and accountable nature.
- Excellent attitude and commitment to superior customer service.
- Strong and proven communication skills.
- Ability to coordinate and manage competing priorities.
- Demonstrated sound problem solving and decision-making skills.
- Excellent command of MS Office products, specifically Excel.
- Knowledge of Generator equipment and parts preferred.
- Ability to maintain routine that ensures daily, weekly, monthly tasks are performed in a timely manner.
BENEFITS:
- Competitive Wage.
- Medical, Dental, Vision, Life, and Disabilities Insurance.
- 401(k) with Company Match.
- Paid Time Off (PTO) and Paid Holidays.
APPLY TODAY!
