What are the responsibilities and job description for the Systems Support Coordinator position at Fidelity TalentSource?
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Coordinator to work in Fidelity’s Enterprise Infrastructure business unit in Merrimack, NH.
The Role
Fidelity Investment Enterprise Infrastructure is looking for a qualified individual to assume a key role as Senior Systems Services and Support Analyst within the Production Operations Electronic Data Transmissions team (EDT). The EDT team is the primary entry point used by a wide variety of Fidelity clients to send financial and indicative information to multiple Fidelity service channels (Defined Contributions, Defined Benefits, Stock Plan, Health and Welfare, etc). This team is responsible for the support of all aspects of file transmissions between Fidelity and its clients and vendors. The responsibilities include the triage of batch job abends, oversight of the environment, and resolution of user-generated request tickets.
We are always exploring new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers., by building and maintaining day-to-day internal and external relationships in order to provide an ongoing high-quality level of service to customers
The Expertise and Skills You Bring
- 3-5 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols
- Perform batch and data support activities using JCL, COBOL, DB2 and various Mainframe tools and practices such as Control M, TSO, ISPF, SQL, etc.
- Prior Experience with Fidelity mainframe application and batch processing is a plus.
- Experience with Python scripting a plus.
- Proven analytical and problem-solving skills.
- Must be capable of learning complex processes quickly and have the ability to learn through independent research and as a member of a multi-location team.
- Strong customer focus and customer satisfaction orientation.
- The applicant should also demonstrate effective communication skills; both written and verbal, as well as the ability to communicate effectively with technical as well as non-technical associates.
- Ability to function effectively in a critical role balancing multiple projects and requests.
- Availability to provide some off-hours /weekend on-call coverage as required.
The Team
The Production Operations Electronic Data Transmissions team is part of the Production Services and Support organization within Enterprise Infrastructure. The EDT team works closely with client and client-facing teams and support groups to resolve incidents and support projects/programs and onboardings. The overall team is comprised of associates located in Durham, North Carolina, Merrimack, New Hampshire, and Bangalore, India.
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
