Customer Success Manager

Field AI is among the select startups making robots a reality. We are a deep-tech robotics company shaping the future of embodied AI. Our intelligent brains operate across legged, wheeled, and humanoid robots. We blend commercial applications with groundbreaking research, fostering a dynamic environment that pushes the boundaries of robotics.

We are seeking a dedicated and proactive Customer Success Manager (CSM) to play a pivotal role in building and nurturing strong, long-term relationships with our enterprise clients. As the primary point of contact post-sales, you will ensure that customers achieve their desired outcomes while maximizing the value they derive from our cutting-edge robotic solutions. This role is essential for driving customer satisfaction, retention, and expansion, as you work closely with clients to support their goals, optimize user adoption, and protect against churn. This is a unique career opportunity to join a rapidly growing company and contribute to the success of enterprise clients in a dynamic, fast-paced environment.

What You Will Get To Do :

Relationship Management

Build and sustain long-term relationships with enterprise clients

Understand client business goals and provide strategic guidance

Represent Field AI as the primary point of contact

Project Management

Manage initial robot deployments for clients

Ensure successful project implementation and client satisfaction

Churn Protection

Drive u??ser adoption of Field AI solutions

Deliver continuous value to prevent churn risks

Ensure clients maintain long-term engagement with the product

Customer Trusted Advisor

Develop strong relationships with key customer stakeholders and executives

Collaborate with Product on creating and executing a customized Field AI roadmap

Ensure high ROI and successful outcomes for clients

Expansion

Identify and act on opportunities for account growth

Influence and accelerate customer expansions

Collaborate with Sales and Product teams for timely recommendations

Customer Advocacy

Serve as the voice of the customer within Field AI

Provide customer feedback to Sales, Engineering, and Product teams

Drive improvements based on customer insights

Process Development

Develop and refine internal Customer Success processes and templates

Implement best practices for consistent service delivery

Reporting

Monitor customer health metrics and KPIs

Proactively address risks and opportunities

Report monthly on customer status, risks, and opportunities

Cross-Functional Collaboration

Work closely with Sales, Product, Engineering, and Support teams

Ensure a seamless and exceptional end-to-end customer experience

What You Have

• Bachelor's degree in Business, Engineering, or a related field
• 3 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Proven success in managing and growing enterprise-level accounts, with a focus on customer retention and expansion
• Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Proven ability to build strong relationships and drive customer satisfaction.
• Strong problem-solving skills and experience navigating complex customer environments.
• Experience leading both technical and non-technical project teams across functional areas.
• Strong work ethic, highly self-motivated, and able to work independently while managing multiple priorities.
• Strong analytical skills to interpret data and make data-driven decisions.
• Knowledge of Customer Success best practices and a commitment to continuous improvement.
• Excellent organizational and project management skills, with a track record of successful cross-functional collaboration.

Our salary range is generous ($70,000 - $300,000 annual) but is based on factors such as relevant experience, competencies, and qualifications as well as other compensation considerations.

Why Join Field AI?

We are solving one of the world's most complex challenges : deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.

Our team is uniquely suited to accomplishing these goals, with leadership and staff comprised of team members who have won back to back segments of the DARPA SubTerranean and DARPA RACER challenges and experts from NASA JPL, DeepMind, SpaceX, Boston Dynamics, Cruise, and Zoox, with educational roots at Stanford, CMU, MIT, and Georgia Tech.

Be Part of the Next Robotics Revolution

If you're a highly adaptable, resilient individual who thrives in a dynamic environment and aims to achieve big goals, Field AI is your next home. We're looking for talented individuals who are ready to take on challenges and make a tangible impact in the world of embodied AI. Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!

Real Deployment, Real Impact. Fast-Paced Growth. Competitive Compensation. Supportive Environment.

PI260163184

Salary : $70,000 - $300,000