What are the responsibilities and job description for the Loan Administrative Assistant position at Field & Main Bank?
Loan Administrative Assistant
DEPARTMENT: Loan Administration
REPORTS TO: Senior Risk Officer & Commercial Loan Officer, First VP
SUPERVISES: None
FLSA: Non – Exempt STATUS: Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: E
HOURS: Regular full-time 40 hours. Additional hours may be required.
SUMMARY: Provide the best service possible to all customers while following proper procedures and guidelines, contributing to the growth and profitability of the bank. Assist loan officers throughout the entire loan process, including pre- and post- closing due diligence and assisting in the closing process. Answer routine questions and customer inquiries. Researches and resolves routine problems. Ability to organize and prioritize a heavy workload in a fast-paced environment while meeting critical deadlines.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent. An associate degree in business, accounting or related field is helpful, but not required.
- Minimum of two years’ banking experience. One year loan experience is preferred.
- Experience with Microsoft Officer Products is preferred.
- Experience with Jack Henry preferred.
- Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical.
- Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion.
- Effective interpersonal and communication skills.
- Ability to thrive in a fast-paced environment with deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Performs clerical duties for existing customers as requested by loan officers and/or customers.
- Assist loan officers and loan processors with necessary pre-closing documentation and due diligence.
- Review due diligence reports and act appropriately to ensure proper bank guidelines and requirements are met.
- Process Adverse Actions.
- Process required reports needed by officers, customers, and other bank personnel.
- Answer external and internal customer telephone calls and emails concerning loan inquiries and take appropriate action.
- Train, assist, and relieve co-workers as needed.
- Work with other departments and external customers in a fashion that will allow timely and accurate processing of information while offering loan officers the time needed to market our products and services outside the bank.
- Completes assigned training on BSA, Compliance, and other job-related topics.
- Acknowledge the bank’s standards of care.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Other duties and responsibilities as assigned.
COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.
- Computer Skills – Intermediate to advanced user of all Microsoft Office software (Word, Excel). Ability to compose correspondence and other communication in MS Word. Prepare various financial spreadsheets and reports in MS Excel. Ability to learn new technical skills and commitment to pursuing continuing education opportunities.
- Excellent Initiative-Taking Abilities and Use of Sound Judgement – Ability to anticipate departmental needs and exhibit an expressed ability to determine a course of action. Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Possesses a strong sense of confidentiality with respect to customer information and documentation and knows when to exercise discretion.
- Communication Skills – Ability to keep management and co-workers informed of customer and departmental needs. Ability to speak appropriately in positive or negative situations. Edits work for spelling and grammar presents numerical data accurately and can read and interpret written information.
- Interpersonal Skills – Strong sense of business propriety and decorum. Remains open to others’ ideas and exhibits willingness to try new things. Must be able to interact and communicate well with management, staff, and customers at all levels. Individual is dependable, consistently at work and on time, follow instructions, and responds to management.
- Time-Management – Organizes, prioritizes, and plans work activities and uses time efficiently. Ability to prioritize duties and develop systems that trigger action in own workflow. Effectively uses the proper resources to maintain an organized, neat, and efficient work environment necessary for completion of tasks in a timely manner. Possesses ability to realize urgent nature of tasks assigned. Individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, tight deadlines, delays, or unexpected events. Individual demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work.
- Adherence to Policies & Procedures – Understands the importance of adherence to bank policies in job related functions, employee, and banking issues. Maintains confidentiality of employee, customer, and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee, and bank information.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate & perform work in an area that will likely result in the interruptions of one's duties. May be required to stand for long periods of time and to lift items weighing up to 25 lbs.
This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
REV. 11/25/2024 EPD EOE/ Minorities/Women/Vets/Disabled
