What are the responsibilities and job description for the Relationship Banker Lead position at Field & Main Bank?
Relationship Banker Lead
DEPARTMENT: Retail Department
REPORTS TO: Assistant Banking Center Manager/Banking Center Manager
SUPERVISES: None
FLSA: Non – Exempt STATUS: Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: D
HOURS: Regular full-time 40 hours. Saturday rotation required.
SUMMARY: The Relationship Banker Lead will work under limited supervision, assist with work flow to ensure other Relationship Bankers are successful, consistently balance their cash daily, have great rapport with people, and enjoy helping others while maintaining ethics, integrity, and embracing diversity. This position will be responsible for weekly scheduling and providing basic cash receipt and payment services to customers in accordance with financial institution procedures. Responsible for cash vaults under dual control. Meets the needs of customers by becoming familiar with all bank products and services, in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, and knowledgeable service to the customer. Must have the ability to perform vault functions and the ability to open new personal accounts. Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the financial institution provides and recognizes selling and referral opportunities. Operates a cash drawer daily.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent. Associates in business or related field preferred
- Attend and complete Field & Main University courses
- Prior banking experience
- Minimum of six months (6) experience in cash handling/teller experience
- Good understanding of financial products and services
- Complete new account training
- Excellent sales, interpersonal, communication and organization skills
- Above average computer and keyboard skills
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Maintains cash vault(s) under dual control
- Orders currency/coin weekly as needed
- Prepares shipment weekly as needed
- Maintains cash reserve within the set limits (see cash management policy)
- Balances vault(s) daily under dual control
- Prepares weekly attendance schedule
- Manages daily operations including: coaching staff on customer service, bank regulations, and referral opportunities
- Provides guidance in complex customer transactions, including customer disputes
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Performs all teller functions as a Relationship Banker I and II
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank’s exposure to loss or fraud
- Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Knowledgeable in products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to refer customers to the proper department for issues that cannot be resolved in retail
- Identifies and attempts to correct any discrepancies found in customer information files (CIF)
- Assists in opening and closing of vault and night depository
- Balances cash drawer daily
- Researches any outages and reports any unresolved discrepancies to the supervisor
- Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act
- Opens and closes the bank by following established security procedures
- Lives and represents the Field & Main culture and brand
- Proficient in the banks software used to print instant issue debit cards
- Interact with consumers using the chat feature answering questions and providing solutions in a professional manner
- Provides a complete range of customer service functions, including opening new accounts; checking, savings, and certificate of deposits
- Explains available products and services and collect customer information to satisfy the Customer Information Program (CIP)
- Proactively prospects for new business. Actively refers loan, trust, insurance, and brokerage services to appropriate financial institution specialists
- Participates in sales, service and product training meetings
- Proficient with vault responsibilities for the banking center
- Follows policies and procedures related to retail areas
- Performs related duties as assigned by supervisor
COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.
- Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills and commitment to pursuing continuing education opportunities to advance technical skills.
- Initiative - Ability to determine a correct course of action based on knowledge, policies, and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
- Follow-Up - Completes assignments and tasks willingly, promptly, and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks.
- Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners.
- Interpersonal Relationship Skills -Works well with and along co-workers conveying thoughts and actions in a positive manner. Supports, accepts, and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance.
- Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer’s needs. Ability to maintain accuracy and quality of work as quantity of work increases. Individual organizes, prioritizes, and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job.
- Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
REV. 01/16/2024 TRV EOE/ Minorities/Women/Vets/Disabled
