What are the responsibilities and job description for the Customer Support Representative position at Fieldguide.ai?
A company is looking for a Customer Support Representative to join their go-to-market team and enhance customer success.Key ResponsibilitiesBuild trust with customers by responding quickly and accurately to requests for assistanceProvide technical support to resolve issues related to the platform and enhance user experienceAdvocate for customers by communicating their needs to internal teams and assisting in onboarding and retention effortsRequired Qualifications1 - 3 years of customer support experience, preferably in an Enterprise SaaS environmentExperience in a high-growth startupProven track record of driving customer satisfaction and fostering long-term relationshipsAbility to take ownership of projects and see them through to completionFamiliarity with integration of merge tags in Microsoft Office applications is a plus
