Back Waiter/ Server Assistant

 

Back Waiter

The Back Waiter at Fielding’s River Oaks is responsible for supporting the Captain with tasks such as manicuring and pre-bussing, setting up and breaking down the dining room, polishing plateware, glassware and silverware and serve non-alcoholic beverages, burnishing the floor, helping the Captain create a positive guest experience leading to repeat guest visits.

Essential Duties:

Ø Support the Captain in serving the guest

Ø Create positive experience for the guest

Ø Set up and break down the dining room

Ø Nonalcoholic beverage service and maintenance

Ø Must know the Pivot Point system

Ø Stocking side stations

Ø Have reasonable menu knowledge

Ø Understand and follow stated step of service

Ø Be able to carry food and beverages on a tray

Ø Clear tables with proper plate handling

Ø Communicate with guests in a positive clear manner

Ø Polish glass and silverware

Ø Burnish dining room floor at the beginning of each shift

Ø Must present clean and professionally in stated uniform

Ø Have high integrity

Competencies & Qualifications:

Ø Must be able to stand for eight hours a time

Ø Be able to be on time in a specified uniform

Ø Bi-lingual a plus

Ø Demonstrate interest and share knowledge of food

Ø Able to lift and carry 50 pounds

Ø Able to follow directions

Ø Consistently search ways to improve and promote a high level of guest service

Ø Accept constructive criticism

Ø Treat guests and Partners with respect

Ø Provide a risk free and safe working environment and experience

Ø Apply accurate logic and common sense in decisions making or solving problems

Ø Seek expertise help and resources to achieve goals and objectives

Ø Stay focused and detailed oriented while on duty and work through distractions

Ø Able to identify, prioritize activities and modify work routines to eliminate wasted efforts

Ø Follow guidelines and rules of Fielding’s culinary group

Ø Speak clearly and logically to be understood and get the point across when communicating