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Help Desk Analyst/Service Desk Operator

Fieldman Fitness
Philadelphia, PA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Fieldman Fitness LLC is seeking a Help Desk Analyst to join our dynamic IT team. The ideal candidate will provide technical support and assistance to our employees, ensuring smooth operation of all systems and applications.

Responsibilities :

  • Respond to help desk inquiries and provide timely technical support to end users
  • Troubleshoot and resolve hardware and software issues
  • Install, configure, and maintain computer systems and peripherals
  • Document all support activities and solutions
  • Train employees on basic IT procedures and best practices
  • Collaborate with IT team to implement new technologies and upgrades

Qualifications :

  • Bachelor's degree in Computer Science or related field
  • 1-2 years of experience in a help desk or technical support role
  • Strong knowledge of Windows and Mac operating systems
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks
  • IT certifications such as CompTIA A or Microsoft Certified Professional are a plus

    • If you are passionate about technology and enjoy helping others, we want to hear from you! Apply now to join the Fieldman Fitness LLC team as a Help Desk Analyst.

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