What are the responsibilities and job description for the Lot Attendant/Porter position at FIELDS CHRYSLER JEEP DODGE RAM (GLENVIEW)?
Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five,Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Job Responsibilities
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Ensure the customers are greeted, assisted and guided to the proper person.
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Install seat, steering wheel, and floor protection in all vehicles taken in for service prior to returning a completed vehicle to a customer, remove the seat, steering wheel and floor covers and ID tags installed when vehicle was brought in for service.
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Help to maintain the parking lot in and organized and efficient manner.
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Move customer and dealership vehicles as directed.
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Help inspect the vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damages to the management immediately.
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Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the cashier or service advisors.
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Remain in the service write-up area unless performing another task as directed.
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Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
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Check in loaner vehicles being returned by customers.
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Help maintain the cleanliness of the customer drop off area.
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Utilize all available information to ensure proper resolution of problems.
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Provide prompt, efficient, and quality service to the customers and dealership.
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Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
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Present self as a positive role model by demonstrating commitment to the department, customers, dealership, and company.
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Attend training classes as directed by management.
Job Qualifications
- Excellent verbal and written communication skills.
- Ability to collaborate with the public, sometimes with several customers at a time.
- Ability to collaborate with other dealership personnel.
- Must be a team player with impeccable honesty and integrity.
- Maintain a high level of professionalism, personal appearance, and conduct.
- Must have a valid in-state driver’s license and good driving record.
- Must pass a background and MVR check
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, lift and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit.
What We Offer
401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services
