Service Advisor/Writer

Fiesta Subaru of Albuquerque is looking for an individual with excellent customer service skills and a winning attitude to join our impressive team in the important and supportive role of Service Advisor.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

What We Offer:

• Competitive industry pay plans
• Paid time off and vacation
• Growth opportunities
• Paid training
• Long term job security
• Flexible work schedule
• Discounts on products and services

Additional Benefits:

• Family owned and operated by a member of your community
• Understanding and compassionate dealership management
• Combined family experience of 30 years in the automotive industry

Responsibilities:

• Oversee the day-to-day Express Services offered by the service department, e.g., oil changes, battery replacement, tire rotation, etc.).
• Ensure that customers receive prompt, courteous, and effective service.
• Act as liaison between the customer and the service technicians.
• Take ownership of the customer's experience by asking questions and determining the issues to give the service technicians an accurate summation of repairs needed.
• Provide support for all vehicle owner inquiries, whether phone or in person, to assure the customer requests do not get mishandled.
• Upsell services consistently.
• Inspect vehicles for damage upon ticket write-up.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Schedule service appointments and distribute work between technicians efficiently.

Qualifications:

• Previous Service Advisor experience
• Must be people and customer service-oriented, be friendly, courteous, and energetic
• Have good time management and organizational skills
• Ability to work in a consistently fast-paced environment
• Fantastic communication skills with your customers and service team
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment drug screen

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you comfortable talking with customers about cost/scope of a service?
• Are you able to work any hours between 7 am to 6 pm Monday through Saturday?
• Do you consider yourself to be familiar, expert, or unfamiliar with the inner workings of a service drive?
• What are you looking for in a company and management team?
• Have you been responsible for hitting certain goals, targets, or quotas in previous roles?

Experience:

• Service writing: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Albuquerque, NM 87110: Relocate before starting work (Required)

Work Location: In person