What are the responsibilities and job description for the Coordinator, Workforce, FIFA World Cup 2026 position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Workforce, People & Culture
Location: Miami
Reporting organisationally to the Senior Manager of workforce, the Workforce Coordinator will be a key member of the FIFA26 Workforce team and will act as the first point of contact for Workforce-related queries from employees and external partners.
THE POSITION
The main responsibilities and oversights of the Workforce Coordinator for the FIFA World Cup 26™ include:
- Supporting Workforce team in managing the administrative life-cycle of employees within their assigned divisions
- Workforce Planning and Scheduling: Develop and maintain staffing schedules that meet departmental needs. Adjust schedules as necessary to handle changes in workload, projects, or staffing levels.
- Labor Forecasting: Analyze data to forecast labor needs and work with management to ensure the organization is appropriately staffed to meet its objectives.
- Training Coordination: Work with department heads and training personnel to schedule and coordinate training sessions for staff. This includes new hire orientation, ongoing training, and professional development opportunities.
- Compliance and Reporting: Ensure all scheduling and staffing practices comply with relevant laws, regulations, and company policies. Prepare and present reports on workforce metrics to senior management.
- Collaboration and Communication: Serve as a liaison between HR, management, and employees regarding scheduling and staffing issues. Address concerns and provide solutions to staffing challenges.
- Process Improvement: Continually assess and improve workforce planning and scheduling processes to increase efficiency and employee satisfaction.
- Monitoring Attendance and Timekeeping: Checking employee attendance records, managing time-off requests, and ensuring accurate timekeeping for payroll purposes.
- Updating Schedules: Adjusting work schedules to accommodate absences, shift swaps, or unexpected demand increases. This may involve reallocating resources or calling in additional staff.
- Responding to Staff Inquiries: Acting as a first point of contact for employees' questions regarding their schedules, time off, or general HR policies.
- Data Entry and Record Keeping: Updating HR databases with new employee information, changes in employment status, and tracking staff training and certifications.
- Reporting: Generating daily reports on staffing levels, absenteeism, lateness, and other workforce metrics for review by management.
- Communication with Department Heads: Coordinating with department managers to understand daily operational needs, upcoming projects, and any specific staffing requirements.
- Managing Shift Changes and Coverage: Coordinating shift changes and ensuring any gaps in coverage are promptly addressed to maintain operational efficiency.
- Supporting Recruitment Processes: Assisting with the recruitment process by scheduling interviews, preparing interview materials, and sometimes participating in interviews to assess candidates' fit for specific roles or shifts.
- Ensuring Compliance: Keeping up to date with labor laws and regulations to ensure that scheduling practices comply with all legal requirements.
- Problem-Solving: Addressing and resolving any immediate issues that arise related to workforce management, such as conflicts in scheduling, unexpected absences, or resource shortages.
- Preparing for Meetings: Organizing and preparing materials for meetings related to workforce planning, HR policies, or departmental needs.
- Training Coordination: Assisting in coordinating training sessions for employees, including logistics, tracking attendance, and ensuring training materials are prepared
Education & Qualifications
- Degree in Human Resources or relevant field preferred.
- Degree in Human Resources or relevant field preferred.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Knowledge of a personal data information system (SAP) preferred
