What are the responsibilities and job description for the Bilingual Relationship Banker position at Fifth Third Bank?
Make a Difference in Customers' Lives
Fifth Third Bank is seeking an exceptional customer service professional to join our team as a Personal Banker II. In this role, you will have the opportunity to build long-lasting relationships with customers and help them achieve their financial goals.
About the Job
This is a dynamic position that requires a strong ability to analyze customers' financial needs and provide tailored solutions. You will work closely with internal partners to ensure that customers receive the best possible service and experience.
Key Responsibilities
- Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts.
- Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
- Maintain working knowledge of products, services, and processes offered.
- Work collaboratively with internal partners to ensure customers' needs are met and all problems are resolved.
Requirements
- High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
- Experience in a sales environment required; experience in financial industry a plus.
- Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
