Treasury Management Officer

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GENERAL FUNCTION :

Member of a highly productive, industry leading team of treasury professionals. Responsible for business development (new and cross-selling), client service excellence, client retention, and client consultation. Revenue growth and client retention are paramount. Self-sourcing, networking externally, and partnering with key team members (within the local affiliate and / or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients' and prospects' business environments, strategies, and industries to best determine the financial needs and appropriate working capital management solutions to provide.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Must be able to persuasively articulate Fifth Third's value proposition to both internal and external clients to influence the outcome within the sales process.
• Demonstrate ability to identify client needs and the ability to present working capital solutions to clients and prospects.
• Demonstrate ability to understand payment processes.
• Demonstrate proficiency in knowledge of all strategic TM solutions and their benefits to our clients.
• Understand competitions' capabilities and gaps and how to position 5 / 3's services against them.
• Prepares and deliver quarterly client service reviews to clients.
• Expected to develop personal relationships with C-suite and senior management decision makers at client and prospect organizations.
• Devise and execute a plan to exceed sales goals.
• Accountable for the development of a sales pipeline of both new and cross-sell opportunities and appropriately managing those to a win / loss decision.
• Actively manage a pipeline using the CRM tool.
• Maintain lines of communications with RMs individually and as a group.
• Review sales goals with RMs and ensure RMs are advised of calling strategies.
• Educate and advise RMs of new TM product development initiatives.
• Assess knowledge level of individual RMs and bring each up to a minimum standard.
• Partner with RMs to provide recommendations on sales opportunities to include sales to new prospects and cross-sell opportunities to existing clients.
• Work closely with assigned client specialists to ensure excellent client service on an on-going basis.
• Assist with general bank communications to clients.
• Take ownership and deliver timely resolution of client issues.
• Develop knowledge of internal resources for accurate response to client issues.
• Understand and communicate implementation time-line to align with client expectations.
• Ensure proper account documentation and all requisite agreement execution.
• Communicate recurring or serious product issues to management.
• Recommend viable solutions to improve client service.
• Leadership

MINIMUM KNOWLEDGE, SKILLS AND ABILTIES REQUIRED :

Treasury Management Officer

LOCATIONCleveland, Ohio 44114

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.