What are the responsibilities and job description for the User Experience Designer position at Fifth Third?
Make banking a Fifth Third better
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General Function :
The User Experience Designer will work closely across the Digital, Design & Innovation, and Customer Experience organization and collaborate with the Lines of Business and cross-functional partners to bring the future of Fifth Third Bank to life. This position is a key member of our User Experience team to ensure our experiences are intuitive and engaging for users, across devices. This includes facilitating a user-centered discovery process, as well as creating information architecture, design concepts and prototypes that deliver on our Universal Experience Principles, providing valuable solutions to our customers.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position acts as the liaison between the Risk, Audit and Analytic teams. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties and Responsibilities :
- Work with user experience team members to research, concept and design intuitive experiences that simplify complex functionality.
- Help facilitate collaborative working sessions within an agile environment, such as design thinking, story mapping and design sprints.
- Create recommendations in the form of site maps, user flows, wireframes and interaction-based prototypes for project initiatives.
- Support user research activities, including usability testing, heuristic evaluations and user interviews.
- Collaborate with a multi-disciplinary team to advocate user needs, as well as understand business goals and technical capabilities, to move forward customer centric strategies.
- Work with development through implementation to ensure the desired user experience is carried through.
- Ideal candidate for this role is highly encouraged to find ways to cultivate and share knowledge and best practices with peers and collaborators.
Knowledge, Skills & Ability Required :
User Experience Designer LOCATION Cincinnati, Ohio 45202
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
