What are the responsibilities and job description for the Client and Operations Associate position at FIG Talent Solutions?
Client and Operations Associate
The Client and Ops Associate is an Assistant to the Advisor and serves as an integral part of the Operations Team that splits their time balancing between executing the plan the Advisor and the Client have agreed upon, and serving any and all Client needs. They will work closely with the Financial Advisor and are the the point of contact for Clients, and a liaison between Client and Advisor relations.
DUTIES AND RESPONSIBILITES
- Support Advisor in serving clients.
- Maintain the Advisor's calendar at all times.
- Book all appointments for the Advisor.
- Scrub the files after all appointments are completed by the Advisor.
- Oversee and manage all follow up with the Advisor, paraplanner, and / or clients for the next steps.
- Prepare for upcoming client appointments.
- Work with the paraplanner to have all file prep ready in a timely and thorough manner.
- Ensure that all files are complete and accurate for client meetings.
- Provide exceptional client care while receiving and responding to client requests.
- Open new client accounts, process account applications, and manage monetary transfers.
- Receive and respond to client service requests each day, and in a timely manner.
- Maintain client and document files both in hard copy and electronically, as defined by company policies.
- Produce weekly reporting to the Advisor, and to the supervisor as needed.
- Participate in Operational meetings to help with systems and to educate team about clients
with open communication.
QUALIFICATIONS FOR THE JOB
Education :
Bachelor's Degree preferred, but not required.
Experience :
Three years of industry experience required.
Other :
KEY COMPETENCIES
Strong computer skills, proficiency in Microsoft Office applications, and ability to learn new software easily. Must be capable of learning the Company's CRM.
