Receptionist-Escrow Processor

Job Description:

Title:                            Receptionist / Escrow Processor

Reports To:                 Assistant Escrow Manager

Business Unit:             Wenatchee Branch

Location:                     Wenatchee Washington

Compensation:           $17.93 to $23.65 Hourly DOE

Incentive bonus based on company profitability.

Company Overview:

Fig provides practical solutions with fast and accurate results for all Real Estate Transaction services. As knowledgeable industry experts, with over 75 years of experience, we are here to help our customers and employees achieve success through investing in their homes and personal wealth. We believe our employees are vital to the company’s ongoing success and seek employees with diverse talents and backgrounds. We care about people, are a team, dream big, work hard, and have fun! We are proud to help people achieve their dreams.

What you will love here at Fig:

• Your Team. A team that cares for each other and works together to get the job done.
• Your Growth. Opportunity to develop a career that is satisfying and successful.
• Your Time off. Vacation 10 to 25 days per year. Eleven paid holidays. Paid Sick Leave per Washington State Law
• Your Health. Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, and EAP
• Your Future. 401(k) with 4% company match after the first year
• Compensation Range: $17.93 - $23.65 hourly (depending on experience and qualifications). With tenure and strong performance an employee may earn up to a maximum of $24.00 hourly.

Job Summary:

Our Receptionist / Escrow Processor is responsible for making a positive first impression on walk-in visitors and callers. They are responsible for pre-closing duties which includes but is not limited to initial set up, processing, and title clearing of files as assigned. S/He works with realtors, buyers, sellers, lenders, loan officers, and attorneys to acquire, analyze, and organize all necessary documents needed to process the closing. They create an amazing customer experience for each file assigned to them, including timely and accurate data entry and customer communications.

Duties and Responsibilities:

·         Communicate and assist all parties to create an amazing customer experience.

·         Field and direct all incoming calls

·         Greet customers and other visitors in a courteous, friendly, and timely manner

·         General Administrative duties including monitoring office supplies, distribute mail, deliveries and maintain lobby and common areas

·         Receipt Earnest Money and send out Broker Demands

·         Process daily escrow deposit

·         Receive initial informational requests and enter provided information into software system

·         Order basic payoffs via email and/or fax

·         Maintains procedures to ensure a constant, orderly, and effective workflow

·         Participates in department functions

·         Performs any other duties delegated by management

·         Maintains utmost confidentiality and professionalism.

·         Maintains information security

·         Engage and promote company culture

·         Adheres to company policies, industry standards, and guidelines

Required Qualifications:

·         A High School diploma or equivalent

·         One year of experience in a customer service role and demonstrates competency and understanding of general office procedures.

Preferred Qualifications:

·         One year of experience in escrow processing and/or banking related field.

·         Ability to speak, read and write fluently in English and Spanish.

·         Notary public status

Knowledge and Responsibilities:

·         Understands general office processes and procedures

·         Familiar with pay off per diems, prorations, interest, and the like

·         Proficient with Microsoft Office, web navigation and specialized title software

·         Outstanding organizational and time management skills

·         Excellent and appropriate verbal and written communication

Skills:

•     Adaptability: adapts to new, different, or changing requirements

•     Attentive to details

•     Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers

•     Curiosity: Asks “What if,” finds efficiencies, considers new methods and solutions

•     Critical thinking: uses logical thought processes to analyze and draw conclusions

•     Communication: maintains open lines of communication with others

•     Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients

•     Decision maker: applies critical thinking skills to solve problems

•     Dependable and reliable: displays responsible behaviors at work

•     Drive: personally and professionally driven for improvement or success

•     Emotional Strength: manage interpersonal relationships judiciously and empathetically

•     Effective Intelligence: uses capabilities effectively to accomplish tasks successfully

•     Humility: ability to accept other people and ideas as having equal or better merit

•     Initiative: demonstrates a willingness to work and seeks out new work challenges

•     Integrity: treats others with honesty, fairness, and respect

•     Mathematics: uses mathematics to solve problems

•     Planning and organization: plan and prioritize work to manage time effectively and accomplish assigned tasks

•     Problem Solving: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions

•     Proficient in English

•     Professional: maintains a professional demeanor at work

•     Reading: reads and comprehends documents ranging from simple and straightforward, to more complex and detailed; attains meaning and comprehends core ideas from written materials and applies what is learned

•     Resilient: tends to recover quickly from misfortune or change

•     Respectful: works effectively with those who have diverse backgrounds

•     Team Ability: collaborator who works effectively with others

•     Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, accounting software, and internet browsers

•     Telephone skills, including a pleasant phone voice and etiquette

•     Verbal communication: maintains open lines of communication with others; speaks clearly, in precise language and in a logical, organized, and coherent manner

•     Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

Essential Job Functions (including physical requirements):               

This position requires repetitive use of a keyboard, extensive phone use, bending, sitting, squatting, lifting to 50 pounds, and simple grasping.

Salary : $18 - $24